South African Airways improves baggage handling, then wins award

South African Airways improves baggage handling, then wins award

(Source: SAA, edited by Issa Sikiti da Silva). Everything is perfect and going smoothly in the baggage handling department, and look at us now, we have won an award for improving this service by keeping baggage thieves away and eradicating irregularities, seem to say South African Airways (SAA) authorities.

And this is no joke.

South Africa’s national airline carrier won an On Time Performance Service (OTPS) Award with 91.17% average in the Middle East and Africa Major Airlines category, SAA GM operations Zuks Ramasia announced on Wednesday.

And guess who the government-controlled company beat in this category? Four of the biggest airline companies in Africa and Asia: Etihad Airways, Gulf Air Company, Qatar Airways and Saudi Arabian Airlines.

This category includes airlines based in the Middle East and Africa that operate at least 30 000 scheduled flights annually within the Middle East and Africa. The flight status coverage threshold was set at 80%, Ramasia said in a statement.

He said: “SAA is absolutely thrilled to win this prominent award as ‘On Time Performance’ is a critical factor considered by customers when selecting which airline to fly.

“Winning this award also highlights our employee’s commitment to ensuring a seamless travel experience to our valued customers.”

The OTPS Awards are an initiative of FlightStats, a global giant in flight and airport information services.

This is good news for SAA customers who have had a bad experience in this area, whereby their baggage were stolen, tampered with, or arrived late at their destination.

The OTPS Awards program recognises airlines around the world that achieve sustained operational excellence, SAA said, adding that airlines are recognised for delivering the highest percentage of flights to their arrival gates within 15 minutes of the scheduled arrival time.

Ramasia added: “It is only through collaboration and teamwork at all levels that SAA has been able to achieve these important goals.

“But we will not rest on our laurels – rather, we will continue to apply a laser focus on providing our valued customers with reliable and high-quality service in every aspect of the travel experience.”

SAA is the leading carrier in Africa, serving 26 destinations across the continent, as well as major destinations within South Africa and internationally from its Johannesburg hub.

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