Orange ready to launch healthcare hotline in Cameroon

Orange ready to launch healthcare hotline in Cameroon

Telecommunications giant Orange is preparing to launch a preventive medical service in collaboration with the country’s ministry for health, allowing remote medical advice in real time, reports from the Central African nation  said.
The service is due to kick off in in April 2014.

The company said it was aiming to expand its My Healthline service to other sub-Saharan African countries and extend the scope beyond sexual health, all built on a common Orange Healthcare platform.

Orange Cameroon customers will be able to access personalised advice on contraception, HIV / AIDS, sexuality and STDs from specialists by texting 929 between 8am and 10pm on any day of the week. In less than one hour, the service will provide them with reliable medical information at minimal cost (200 FCFA or 0.25 euros per text message).

Orange will anonymise all questions, then transmit them to a medical service consisting of Cameroonian nurses and doctors. After analysis, the answer produced by the healthcare professionals will be sent back to the customer by Orange.

My Healthline provides quick, easy access by text, which allows anonymity and confidentiality. The service is to be provided in French, English and Pidgin (the main local dialect in Cameroon).

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